Get Help
Having an issue or a question about YooToo Finance? We're here to help.
✦ We aim to respond within 24 hours on business days (UAE time).
Common Questions
- My bank statement isn't parsing correctly. Make sure you're uploading a PDF exported directly from your bank's app or website — scanned images may not parse accurately. Try the original PDF if you have it.
- Where is my data stored? All your financial data is stored privately on your device only. Nothing is uploaded to any cloud service. See our Privacy Policy for full details.
- I forgot my PIN. Go to Settings → Privacy → Reset PIN. You'll need to re-authenticate with Face ID / Touch ID to reset it.
- How do I delete all my data? Settings → Data → Delete All Data. This is permanent and cannot be undone.
- The receipt OCR isn't working. Receipt parsing requires an active internet connection and a clear, well-lit photo. Make sure the amount and merchant name are visible in the image.
- Can I export my transactions? Yes — Settings → Data → Export CSV. This exports all transactions to a spreadsheet you can open in Excel or Numbers.
About YooToo Finance
YooToo Finance is a personal finance app built specifically for UAE residents. It parses your bank statements, tracks your spending by category, monitors budgets, and helps you understand your finances — all privately on your device.
🇦🇪 YooToo Finance · Dubai, United Arab Emirates